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Merchant Services

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Billing, Returns, and Refunds
Do I have to pay sales tax?
  You only have to pay sales tax if your shipping address is located in Michigan, which is the same state as our facility. Michigan sales tax is charged 6% on the total merchandise amount and shipping. Yes I know - Michigan charges sales tax on internet shipping charges - ugh!!!!!
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print receipts/invoices.
When will my credit appear on my account?
  We normally process credits for returned items within 5-7 business days of receiving the items. It usually takes an additional 1-2 business days for the credit to appear on your bank or credit card statements.
How do I return my product?
  Please click here for more information on returning an item.
When will my credit card be charged?
 
Your credit card will be charged within 24 hours prior to shipment of your item(s). If an item is on backorder, we will not charge your card until the item actually ships.
 
If you ordered a custom made item, it normally takes about 4 to 5 weeks for your clothing to be made. We will not charge your card until the item is actually finished and ready to be shipped. 
 
Occasionally we run into trouble processing your payment transaction and the transaction is declined. Usually the problem is an incorrect expiration date or the billing address entered doesn't match the address in the card issuer's file.  When this happens, we will notify you via email and then send an invoice through PayPal. Please rest assured that we are NOT double-billing you!