| Order Status |
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| How long does it take to process my order? |
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Our standard processing times are:
1 to 2 Business Days - In-stock items
3 to 5 Business Days - Out-of-stock items
4 to 5 Weeks - Custom-made Victorian and Edwardian clothing (garments are made when you place the order)
Backordered items - may take 30 - 45 days. We don't have any control over items that are on backorder status with our suppliers and manufacturers. We hate backorders as much as you do! |
| Has my order shipped? |
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| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, you cannot edit your order. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. When your items ship they will be assigned a tracking number that you can use to track the progress of your packages. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If an item is on backorder status, we will ship what we have in stock now and then send your backordered item when it arrives at our facility. If your items/orders each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock. Often the wait can be 30 to 45 days. As soon as the backordered items arrive at our facility we will ship them out to you. You will not be charged for any backordered items until we actually ship them. |
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