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Merchant Services

Find quick answers to your questions below...
Order Status
How long does it take to process my order?
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Domestic Shipping
How many days will standard shipping take?
How much will standard shipping cost?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Satisfaction Guarantee
Privacy Policy
Security
Billing, Returns, and Refunds
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
How do I return my product?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Contact Us
How do I contact you?